Help & FAQ
If you cannot find the answer to your question in the related topics below,
please do not hesitate to telephone us for assistance.
Please choose a topic from the list below:
Please select a question from below:
- I have not received email confirmation to activate my account to access the website
- I cannot remember my password, but I know my user id
- I do not know my user id or password details
- I want to update my registration details
 | I have not received email confirmation to activate my account to access the website |  |
 | Please telephone us on 0800 587 7272 and we will activate your account for you allowing you instant access to our website and resend your log in details for future reference. | |
| I cannot remember my password, but I know my user id | |
| If you cannot remember your password but know your user id, click here Enter your user id in the box and click the "send reminder" button. You will now be sent a password reminder to your email address | |
| I do not know my user id or password details | |
| If you do not know your user id and password please telephone us on 0800 587 7272 and we will be able to email these details to you | |
| I want to update my registration details | |
| If you need to update your registration details (for example you may have a new email address) firstly log into the website and then click the update button on the right hand side next to the log out button. You should then enter your password and then confirm this in the box below, edit the details you wish to change and then click submit at the bottom of the page. You have now updated your registration details with us. | |